Rental Policies

Insight Hospitality Management Vacation Rental Agreement Terms & Conditions

Reservation Requirements:

Guests making reservations must be at least 21 years of age, must be able to show proof of age at any time during the stay, and must agree to the Terms and Conditions of Insight Hospitality Management’s Rental Agreement. Insight Hospitality Management reserves the right to refuse service to any person or party.

A 25%  payment is required at initial booking and will be applied to the total amount due. The final payment is due 30 days before the guest’s arrival date.

Forms of payment include: Visa, Master Card, Discover, American Express.

Confirmation:

Guests will receive a reservation confirmation via email. Guests may request another method of confirmation if preferred. Please review your confirmation immediately upon receipt to verify the accuracy of the reservation.

Please note that Insight Hospitality Management has nightly minimums for accommodations. The following is a guideline for the minimum requirements:

Two-night minimum at all times unless otherwise indicated below.

Day of Arrival:

Check-in begins at 4:00 p.m. on the first day of occupancy. All applicable check-in information will be digitally supplied 8 hours prior to the arrival. At that time, a staff member will review house policies and supply all property access codes. Each property is inspected prior to arrival and once again after departure.

  • Late Arrivals:
    • Our properties benefit from having a 24 hour security gate. So regardless of your arrival time the procedure remains the same.
  • Early Check-In:
    • While check-in time is 4:00 p.m. or later, if we are able to accommodate an earlier arrival, we will make every effort to do so. Please email our reservations team to see if we are able to accommodate such requests. They may be reached at reservations@insighthospitalitymgmt.com.

Day of Departure:

Check-out time is on or before 10:00 a.m. on the final day of occupancy. Please follow the checkout procedures found in each property. Please be aware that there are no refunds for early departures.

Late Check Out:

Please know that it is our desire to try to accommodate every guest’s needs when possible. While any late checkouts must be arranged in advance, they are not always available.

Cancellation Policy:

  • If a reservation is canceled at least 7 days prior to arrival, an administrative fee of $100 will be charged prior to refunding any advance deposit.
  • A cancellation notification of less than 7 days will result in a forfeit of your deposit.
  • No refunds for early departure.
  • If a reservation is canceled at least 30 days prior to arrival, will receive a full refund of the advanced deposit.

 

Pet Policy:

Many of our homes are not pet-friendly. Arrangements for pets must be made in advance for the select units where they are welcome. A $500 pet fee will be charged to the credit card on file for any unauthorized pets as well as any repair charges that result from the violation. Owners of any unauthorized pets may be immediately evicted with no refund.

For units that do welcome pets, guests must declare all pets in advance. There is a $100 non-refundable pet fee per pet with a two-pet limit. Along with a refundable $250 pet deposit. Pets must be well behaved and kenneled while guests are out of the unit. Owners are expected to clean up the yard after their pets. Failure to do so will result in an additional $150 clean-up fee.

Smoking Policy:

Smoking is not allowed in any of our properties at any time! Smoking is permitted outside and away from the building. Please dispose of cigarette butts in the proper location. A $500.00 fee will be charged to the credit card on file for any evidence of smoking inside and a clean-up fee may apply for improper disposal of cigarettes etc.

Occupancy:

All occupancy must conform to our occupancy guidelines. Occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. Exceeding occupancy may result in immediate eviction with no refund.

Specials:

Specials and discounts are occasionally offered on our website and/or through our social media channels. Specials are subject to change without notice. Guests must mention the special at the time of booking for it to be valid. No discounts or special offers can be added after the transaction has taken place.

Conduct:

All guests are responsible for the home that they are occupying. Insight Hospitality Management is acting as the agent on behalf of each individual homeowner and we ask that you treat each property, its furnishings, and its exterior surroundings with the utmost respect. House parties are not allowed and will not be tolerated at any time and any violation will subject all guests to removal, without refund. No firearms or fireworks will be discharged on any property. Guests are prohibited from trespassing on neighboring properties unless specifically invited and must avoid disturbing neighboring property owners by keeping music, voices, and any other noise to a reasonable level.

Right of Entry:

It is not our desire to disturb guests during their stay. However, situations may occur that require entry to the property. Insight Hospitality Management reserves the right to enter the property at any time to investigate disturbances, check occupancy, check damages, or make repairs, alterations or improvements, as we deem necessary.

Terminations and Substitutions:

Insight Hospitality Management strives to fill all reservation requests. However, some unforeseeable events may be out of our control such as sale of a property, mechanical failures. If a situation arises that makes the home uninhabitable, Insight Hospitality Management reserves the right to move a guest to an available property with every effort to provide a comparable property. If we are unable to find a resolve to such issue, a refund or credit may be issued at that point in time.

Repairs and Service Calls:

Insight Hospitality Management cannot guarantee against mechanical failure of AC, hot tubs, TV’s, satellite receivers, DVD players, Wi-Fi modems, or other appliances. Please immediately report any equipment that is not operating properly to our office. Insight Hospitality Management will make every effort to resolve the problem as quickly as possible. All maintenance repairs must be reported to Insight Hospitality Management between 8 a.m. and 8 p.m. For after-hours emergencies, please call the after-hours number listed on the check-in sheet. Guest(s) understand and agree that Insight Hospitality Management and/or its repair people may need access to the property for the purpose of making the repair.

Left Items:

Insight Hospitality Management is not responsible for any items left in the home after departure. Please notify us of any left item and we will make every attempt to locate it and return it to you.